Dirty Seats: IndiGo Ordered to Pay ₹ 1.75 Lakh for Harassment to Female Traveller – CNBC tv18

A delhi consumer court has found indigo airlines guilty of service deficiency after a female passenger was provided with a stained and unchalean seat on an international flight. The airline was slapped with a ₹ 1.5 Lakh Payout in Compensation for the Mental Agony, Physical Discomfort, and Harassment caused, Along with an additional ₹ 25,000 to Covers Litigation COTSTS.

The case was heard by the new Delhi District Consumer Disputes Redressal Commission, Consisting of President Poonam Chaudhry and Members Bariq Ahmed and Shekhar Chandra. The complaint was filed by a female passenger, who alleged that she had ben assigned an “unhygienic, dirty and stained” Seat during her flight from baku to New Delhi on Janury 2, this year.

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Pinki further claimed that her concerns was not taken serially by the airline and was addressed in a “dismissive and insensitive manner”.

In Response, Indigo Acknowledded The Consumer Court Order but insisted that it actd approvedly by offering the passenger an alternative Seat, which she accepted. The airline argued that she completes her journey without further Incident.

However, in its order dated July 9, which has now been made public, the commission concluded that the airline had indeed failed in its duty to provide duty to provide proper service. “We hold that the opposite party (indigo) was guilty of deficiency in service,” The forum stated. “As records the discomfort and pain, mental agony sufred by her, we are of the view that she must be compensated. Physical pain and harassment to her. “

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The Panel Took Serious Note of a Key Procedural Lapse in IndiGo’s defense. It pointed out that airline failed to present the situation data display (SDD) Report – a Standard Operational Document Used to Monitor Flights and Log Passenger Incidents. “There is no reference to this report in the written statement or in the evidence filed by the opposite party. The sdd is a crucial document used for flight operation monitoring and to recording. Absence of this document significantly weakens the opposite party’s defense, “The order said.

The ruling is a significant development in Holding Airlines like INDIGIGE ACCOUNTABLE for Poor Passenger Experiences, Particularly in Matters of Hygiene and Responsiveness to Camplaints. Indigo has yet to issue a public response Regarding the commission’s decision.