Signage confusion, long queues and delays plague metro on 1st day of full run

Kolkata: Booking Counters at the Busiest Stations on the East-West Metro Corridor Struggled to Cope With the Commuter Rush, Prompting The Authority to Rethank and Change Their Crowd Management Plans Plans Monday. Metro services on the noapara-aairport yellow lineHowrah Maidan, Howrah Station, Esplanade, Sealdah, and Sector v WW WHE THE Stations on the 16.6 km green line that Saw Maximum Crowding. Since morning, serpentine queues were seen at booking counters. At many stations, the Queues Spilled Onto The Staircases. The Metro Authorities open two or three more counters at howrah Maidan, Howrah Station, Esplanade, and Sealdah. A special workforce from metro bhavan was also presided into service.At howrah station, ticket-vending machines were relacited. A metro official stated: “There are eight such machines at howrah station.The Metro Authorities Decided to set up camps at these stations to help commuters use the metro app. There was many from districts who were Neither Familiar with the Ticket-Vending Machines Nor Knew about the app. This put more pressure on the booking counters.Arindam Mondal, A Commuter at Sealdah, Said: “Everyone is not likely to be tech-savvy. So, many commuters are queueing up at the counters. I waited for 20 minutes to buy a Smart Card.”There was space constraints at esplanade on the blue line, of the rush in the East-West Metro Corridor. Priyanka Mondal from Burdwan Came to Howrah and then Took The Metro to Reach Esplanade. “I waited for half an hour to buy a ticket,” She said.On the yellow line, inadequate markings created confusion amon first-time users. “In other citations, metro lines are easy by their color. Here, despite being called the yellow line, many signs are still painted blue. Train at the jai hind station after flying in from delhi.Train punctuality was also an issue. A train was supposed to Arrive at jessore road station at 12.30 PM but was about eight minutes late. Commuters on the blue line decided similar problems throughout the day.Operational lapses in digital displays added more to the confusion. At noapara, both platforms 2 and 3 was initially Announced as bound for shahid khudiram. When the Airport Train Pulled Into Platform 3, Many Disembarked Before It was Clarified. “Minor glitches are common when new services are introduced. These will be ironed out song,” said a Senior Official.

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